Sewell INFINITI of Dallas

Had a great experience at Sewell Infinity. I called ahead of time about a particular car and Jackie Stacy had it ready as soon as I arrived. She went out of her way to make contact with updates. When Jackie had to step away, she had another associate Michaela Sheehy and everything moved forward so smoothly. The team was very helpful and worked together to make things easy for the buyer. Jamere Jackson, the sales manager, was very straightforward and helpful when it came time for the final steps. If you want a team of professionals and a good group to work with, this is a great place for you.

Doug Haskins is the best car salesman I've worked with. My experience buying car here has been nothing but excellent. Very attentive and got me what I needed and he even let me drive his car for a week while my car was being prep! Bought 2nd car here for my brother. Got himself a Q50 and we enjoy the experience buying car here. Thanks again Doug.

My previous car-buying experience here was exceptional, but this time was far from favorable. The salesman was pleasant until the seemingly straightforward sale became complicated. Despite his initial knowledge and mock numbers, the lease he assured would work suddenly didn't. Despite my request for clarity from the finance team, I never received a response. This is not the service I'm accustomed to at Sewell, and regrettably, I will not shop with them again nor recommend them. I provided feedback via an email that was sent to me, but no one reached out, so I decided to share my experience here.

I recently purchased a previously one car owner G37. The owner advised that they only had it serviced at Sewell Infiniti, and did state that there were some minor maintenance issues that I should have Sewell address. I took the car to Sewell as advised by the previous owner and had them pull the recent maintenance records. Although the most recent maintenance record was pulled, the service consultant advised that I must still have a diagnostic done to the tune of $500, but if I got the suggested work done, that price would be deducted from the service. I just paid $5k for the car and the diagnostic came back with $5k + in repairs which included have valve covers replaced for $1k! As part of the "diagnostic" one of tires needed replacing for $317. I advised the Service consultant that I just paid $5k for the car, so right now, just replace the tire and I will have the work done later. Much to my surprise, the replacement of the tire is not apart of the diagnostic even though it was on the diagnostic list with all the other noted repairs. The end result was that I would have to pay $317 for the tire and $500 just for Sewell to raise the hood on my car. I paid $500 for 2 diagnostic tests on one car and didn't get one repair done. A COMPLETE RIPOFF!

My husband and I just bought a car from Alex and we have never had a better car buying experience. We literally shopped around for months looking for something very specific so we talked with many different dealers. Alex stands out above everyone else we talked with. He is genuine, friendly, easy to talk to, knowledgeable, respectful and most importantly honest! If you want a hassle free, enjoyable experience buying a car from people with true integrity, which I can attest is hard to do these days, then go see Alex at Sewell Infiniti. It makes me so happy to say there are good upstanding people in the car business.

So I purchased a 2020 Q50 still under warranty with less than 10,000 miles, I also purchased the mechanic auto package that comes standard for an extra 3 grand. Was told I could go to any Infiniti for maintenance which is perfect and ideal. Especially since I’m still under warranty so I go to Infiniti for maintenance and was told I needed a loaner vehicle because the maintenance would be longer than one day. Perfect all I needed was my insurance and drivers license. I give them all the documents and they denied the loaner vehicle due to my full coverage insurance. I understand bad business between companies but when that spills over to the customer.. which I have purchased 3 Infiniti vehicles it’s bad business.. my next vehicle will not be an Infiniti let’s just say that. Shame on Sewell for that fact that I’m the customer not the insurance company I have not done anything to be barred from a loaner vehicle. That should fall on the client and should not be put on the next customer.